Short answer
The “Information not found” message appears during account registration when the details entered don’t match our records.
When this happens
This error can only appear while you’re creating The Money Store Servicing account.
It does not appear during login or password reset.
If you already created an account, return to the login page instead.
What this error means
“Information not found” usually means there is a mismatch between what you entered and what we have on file.
This can happen if:
A number was entered incorrectly
The information doesn’t exactly match our records
A required field was left blank or mistyped
Your loan status, payment amount, and due date are not affected by this message.
What to check
Before trying again, carefully review:
Loan number (enter all digits, no spaces)
Last 4 digits of your SSN
ZIP code for the property address
Make sure all fields are entered exactly as requested.
What you should do next
Re-enter all required fields carefully
Confirm you’re using the property ZIP code, not a mailing ZIP
Submit the form again
If the error continues, contact support for help.
Contact us if…
Contact support if you still see “Information not found” after confirming your information.
Email support@themoneystore-help.zendesk.com and include all of the following:
Full name
Loan number (if available)
Property address
Exact error message shown
Description of what you were trying to do
Providing complete information helps us resolve the issue faster.