Short answer
If the website won’t load or freezes, it’s usually a temporary browser or device issue.
This does not affect your loan or payment status.
What’s happening
Pages may fail to load or freeze due to:
A temporary browser issue
Cached data in your browser
A device needing a restart
These issues affect how the site loads, not your account data.
What it means for you
When the site won’t load:
Your loan is still active
Your payment status is unchanged
No action is being taken on your account
The issue is related to how the website is loading on your device.
What you should do next
Try the steps below in order:
Refresh the page
Close and reopen your browser
Try using Google Chrome (recommended browser)
Open the site in incognito/private mode
Restart your device, then try again
These steps resolve most loading issues.
Contact us if…
Contact support if the site still won’t load after trying all steps above.
Email support@themoneystore-help.zendesk.com and include:
Device type (computer or phone)
Browser name and version (if known)
What you see on the screen (blank page, frozen screen, error message)
Date and time the issue occurred