Short answer
If the website keeps logging you out, it’s usually caused by a browser or session issue, not a problem with your account or loan.
What’s happening
Session timeouts can occur when:
Your browser is using outdated data
Cookies are blocked or corrupted
Your browser version is out of date
These issues affect how long your session stays active.
What it means for you
Being logged out unexpectedly:
Does not change your loan
Does not affect payments or due dates
Does not indicate a security problem with your account
It only affects your current online session.
What you should do next
Try these steps in order:
Clear your browser cookies
Make sure your browser is up to date
Close and reopen your browser, then log in again
If the issue continues, try using Google Chrome, which is recommended.
Contact us if…
Contact support if you continue to be logged out after completing the steps above.
Email support@themoneystore-help.zendesk.com and include:
Device type (computer or phone)
Browser name and version
Approximate time you were logged out